Everything you were about to ask.
Twelve questions we hear most often from operators evaluating Freedom. If yours isn't here, email hello@freedomfulfilment.com.
How is Freedom different from a traditional 3PL?
A 3PL is a warehouse with a picking team. Freedom is an operating partner. We source stock order-by-order (no pre-buy risk), ship from Shenzhen express lanes (not a suburban Australian warehouse), and plug into an AI-native dashboard that shows you every fee in real time.
Traditional 3PLs also force 12–36 month contracts and monthly minimums. We have neither. You pay per order, leave any time.
Do I need to pre-buy inventory?
No. Every unit is sourced when the order is placed. Your capital stays in your ad account, not on a shelf. This is the single biggest unlock for dropshipping and DTC operators scaling past A$100K/month.
What's the minimum order volume?
None. We onboard brands doing 10 orders a day and brands doing 10,000. Same rate card, same portal. Scale discounts apply automatically as volume grows.
How long does onboarding take?
Seven days. Day 1 is a 30-min discovery call and MSA signing. Days 2–3 are Shopify integration and packaging setup. Days 4–6 are a 50-order dry run. Day 7 is full cutover.
What shipping times can customers expect?
Typically 3–5 business days door-to-door from our Shenzhen ops centre to AU, UK, US, NZ, and EU metros. Remote postcodes can add 1–2 days. Tracking is live from the moment the label prints, posted back to Shopify within 2 minutes.
Can you handle custom branded packaging?
Yes — from mailer bags and shipping boxes to tissue, tape, insert cards, and thank-you notes. Packaging is quoted separately at cost (no margin). Brand+ and Empire plans include custom packaging as standard.
What does billing actually look like?
One weekly invoice, itemised by order. Every line shows: picking & packing, shipping cost (pass-through), sourcing margin, packaging. Paid via Stripe (AUD / USD / GBP). Auto-synced to Xero for your bookkeeper. No surprises at month-end.
What if an order goes missing or arrives damaged?
We replace it within 24 hours. You pay nothing on the replacement. We investigate the root cause internally — whether it's a carrier issue, a QC miss, or a packing error — and fix the process. The customer never feels our ops friction.
Do you handle returns?
Yes. AU returns come to our Sydney hub. UK and US returns go to local partner hubs. We coordinate refund or replacement with you, then disposition the unit (restock, liquidate, or discard based on condition).
What integrations do you support?
Shopify (orders, fulfilments, tracking, inventory), Stripe (billing), Xero (accounting), 17Track (customer tracking), Klaviyo (post-purchase flows), YunExpress (shipping). Custom ERP or WMS integrations available on Empire plan.
Is there a lock-in contract?
No. Our MSA is month-to-month. If you want to leave, you give 30 days' notice and we transition your Shopify integration cleanly. We'd rather earn your business every week than trap you in it.
How do I apply to partner?
Fill in the short form on the homepage. We review every application personally within 48 hours AEST. If we're not the right fit we'll tell you honestly and point you at an alternative.
Ready to scale without the warehouse?
We partner with a small number of brands at a time. Apply in two minutes, hear back within 48 hours AEST.